Damaged Goods / Returns / Complaints

📸 Important Step: Documenting Condition and Transit Times

To ensure any issues can be addressed efficiently, please follow these steps:

• Take Photos Immediately Upon Unpacking:
  Before handling the seedlings, take clear photos of the packaging, the condition of the seedlings, and any noticeable issues. These photos will help document their condition and can be useful if you need to report any problems.

• Note the Transit Time:
  Record the date and time of delivery as well as any noticeable transit delays. This information will help us assess the situation more accurately if there are concerns about the seedlings' condition.

🌿 Potential Transit Issues and Solutions

Issue	Description	Assurance	Solution
✅ Healthy Arrival	Seedlings appear vibrant and healthy with no visible issues.	🌟 Seedlings left in prime condition.	Follow standard care steps: unpack, inspect, water, provide light, and transplant.
💧 Dehydration	Seedlings may appear wilted or dry due to lack of moisture during transit.	💦 Adequate moisture was provided before shipping.	Gently water the seedlings to rehydrate them, ensuring not to overwater and cause root rot.
🌞 Yellowing or Etiolation	Leaves may turn yellow or stems may stretch due to lack of light during transit.	💡 Seedlings received proper light exposure pre-shipment.	Place seedlings in a well-lit area immediately to help them regain their natural color and strength.
💔 Physical Damage	Stems or leaves may break or bend during handling and transit.	📦 Packed with care to minimize movement.	Prune damaged parts if necessary and provide support using stakes for fragile stems.
🐛 Pest Infestation	Pests may have hitched a ride during transit, although unlikely due to pre-shipment checks.	🛡️ Inspected and certified pest-free before dispatch.	Isolate affected seedlings and use appropriate pest control measures, either organic or chemical.
⚠️ Signs of Disease	Discoloration, spots, or mold may appear due to humidity changes in transit.	🧪 Seedlings were disease-free at departure.	Isolate and treat affected seedlings with suitable fungicides, and improve air circulation if needed.
⏳ Shipping Delays	Delays may cause stress or affect the seedlings' condition upon arrival.	🚚 Shipped promptly to minimize transit time.	Unpack and follow recovery steps promptly to help seedlings acclimate and recover quickly.
📦 Rough Handling During Transit	Handling during shipping may cause damage to leaves or stems.	🚚 Secure packaging was used to protect seedlings.	Trim damaged leaves or stems and ensure proper support for weakened plants.
🧊 Temperature Stress	Seedlings may exhibit stress due to exposure to extreme temperatures during transit.	🌡️ Carefully monitored conditions to minimize temperature fluctuations.	Gradually acclimate seedlings to outdoor conditions by placing them in a sheltered area before planting.

🌟 Important Customer Assurance

While some issues may arise due to a lack of sunlight or temperature variations during transit, we assure you that our seedlings are resilient and well-prepared to handle these challenges. Here are some key points to reassure you:

• 💪 Hardened and Resilient Seedlings:
  Our seedlings undergo a hardening-off process before shipping, ensuring they are resilient and able to adapt to different environmental conditions.

• 🌱 Prime Condition Guarantee:
  We carefully inspect each batch of seedlings before they leave our facility to ensure they are in excellent condition and ready to thrive in your garden.

• 🔄 Quick Recovery Potential:
  Most seedlings will bounce back 9 times out of 10 with proper care. Prompt planting and attention to their needs will help them recover from any minor transit stress.

• 🌍 Adaptation to Environment:
  Although variations in sunlight and temperature can occur throughout the year, our seedlings are designed to adapt and flourish once transplanted.

📝 Step-by-Step Guide for Immediate Seedling Care

1. 🗃️ Unpack the Seedlings Carefully:
   Remove seedlings from packaging with care to avoid damaging stems or leaves. Gently unwrap the wet paper towel and plastic sleeve, paying attention to the delicate root systems.

2. 🔍 Inspect for Damage or Stress:
   Examine seedlings for dehydration, yellowing, broken stems, or other issues. Use this inspection to determine the initial care steps needed.

3. 💦 Water the Seedlings:
   If dehydrated, provide a gentle watering. Avoid overwatering, as this can lead to root rot.

4. 💡 Provide Light:
   Place seedlings in a well-lit area to help them regain their natural color and strength. Adjust light exposure based on the specific plant variety's needs.

5. 🌿 Transplant the Seedlings:
   Transplant into pots or garden beds as soon as possible. Ensure soil, light, and temperature conditions suit the specific vegetable variety.

6. 👀 Monitor the Seedlings:
   Observe seedlings for signs of stress, disease, or pests in the first few days. Provide necessary care, such as additional watering or pest control, to help seedlings establish and thrive.

🤝 Our Commitment to You

We are a caring and committed team dedicated to providing you with the best possible service. At our core, we value respect, decency, and gratitude in all our interactions. Here's what you can expect from us:

• 🧡 Caring Service:
  We take pride in ensuring that every seedling we send is in prime condition and ready to thrive in your garden. Our team is passionate about plants and dedicated to supporting you on your gardening journey.

• 🛠️ Resolving Issues:
  If you encounter any problems with your seedlings, please reach out to us. We are here to help and will work diligently to resolve any issues with the utmost care and attention. Our goal is to ensure your satisfaction and the success of your garden.

• 🌟 Gratitude and Courtesy:
  We deeply appreciate your trust in our products and services. In return, we kindly ask for your patience and respect in your communications with us. By treating each other with decency, we can continue to provide a positive and supportive experience for all our customers.

• 🤗 Supportive Team:
  Our team is always ready to assist you with any questions or concerns you may have. We strive to go above and beyond to ensure that your needs are met and that you feel valued as a customer.

🔑 Recommendations for Success:

• 🌱 Timely Planting:
  Ensure you transplant the seedlings promptly into their designated growing medium to help them establish quickly.

• 🔄 Monitor and Adjust:
  Keep an eye on the seedlings during the initial days after planting, adjusting light and water as necessary to support their recovery and growth.

📞 Need Help?

If you encounter any issues not covered here, please contact our customer support team for additional assistance and guidance tailored to your needs.
1300 094 353 or email us.