| Question |
Answer |
| What types of plants and seedlings do you offer? |
We offer a wide range of vegetable seedlings, indoor plants, natives, and our exclusive plant nutrients, crafted to support your garden’s growth. |
| What is the minimum order amount? |
We have a $50 minimum order amount to help us provide quality service and manage shipping costs efficiently. If you’re finding it challenging to reach this, consider sharing an order with friends, family, or neighbours, or try adding our exclusive, house-made nutrients to your cart to help your garden thrive! |
| When will my order be dispatched? |
We ship live seedlings on Mondays and Wednesdays to minimize transit time and ensure your plants arrive in the best condition possible. |
| What payment methods do you accept? |
We accept major credit cards, PayPal, and Afterpay to provide flexible payment options. |
| Do you offer bulk or wholesale pricing? |
Yes, we offer wholesale options for larger orders. Contact us directly for more information on wholesale pricing and options. |
| Do you ship to all Australian states? |
Currently, we ship to most states except WA, TAS, and NT due to soil regulations. We hope to expand as regulations allow. |
| How are orders packaged for shipping? |
We carefully package all plants to ensure they arrive safely. Orders are boxed with protective packaging to minimize movement and stress. |
| What if I don’t have space for the $50 minimum order? |
Consider sharing an order with friends, family, or neighbours! This way, you can meet the minimum order and save on postage. Alternatively, add our exclusive, house-made nutrients to boost your garden’s growth and hit the minimum spend. |
| How do I care for my seedlings once they arrive? |
Please refer to our “How to Plant Your Seedlings” guide for step-by-step instructions to help your plants thrive. |
| Why are my seedlings yellowing after transit? |
Yellowing can occur due to the temporary lack of light and airflow during transit. This is normal and will usually resolve with some fresh air, light, and a little care. |
| How long will it take for my seedlings to recover after arrival? |
After unpacking, place your seedlings in a well-lit area, give them fresh air, and water them as needed. They should bounce back within a few days. |
| Can I cancel or modify my order after placing it? |
Orders can be modified or canceled only before dispatch. Please reach out as soon as possible if you need to make changes. |
| What should I do if my plants arrive damaged? |
Please contact us immediately with photos of the damaged plants. We’ll do our best to make it right and ensure you’re satisfied with your purchase. |
| What is your return and exchange policy? |
We accept returns for damaged items only. If your plants arrive damaged, please contact us immediately with photos, and we’ll assist you with a replacement or credit. For all other cases, due to the perishable nature of our products, we do not offer returns or exchanges. |
| How can I contact customer support? |
You can reach us by phone at 1300 094 353, email at info@qpseedlings.com.au, or by using our contact form on the website. We’re here to assist with any questions or concerns you may have. |
